Protections
Under the Aged Care Act 2024, there are stronger protections in place for anyone who raises concerns about aged care services. This is known as Whistleblower Protection.
The Whistleblower Protection ensures that anyone can report potential issues, such as neglect, abuse, unsafe practices, or breaches of the law, without fear of punishment or unfair treatment.
- Complaint or Feedback – An Expression of dissatisfaction where a response or resolution is expected or required or any positive, negative or neutral input on services received.
- Whistleblower Disclosure – when someone reports something they believe might break the rules / law under the Aged Care Act 2024 (i.e. suspected serious wrongdoing that could include illegal, unsafe or unethical behaviour).
Reporting a whistleblower disclosure
There are a number of ways you can raise concerns, including:
- Raise concerns directly to your Anglicare staff or managers and advise them you would like to make a whistleblower disclosure.
- Email Anglicare’s dedicated whistleblower email address [email protected]. This is a private and confidential email address that only the Whistleblower Protection Officer (WPO) will access.
- Call the independent Whistle Line on 1800 676 787 which is a confidential and free service.
- Contact the Aged Care Quality and Safety Commission on 1800 951 822 or [email protected]
- Contact the Department of Health and Aged Care on 1800 020 103 or [email protected]
- Raise your concerns with a police officer or independent aged care advocate such as the Older Persons Network on 1800 700 600.
What protections do you have?
- You cannot be treated unfairly for speaking up.
- Your identity will be kept confidential, except where the law requires it for safety or legal reasons.
- No one can threaten, bully, or punish you for raising a concern.
- Your concerns will be taken seriously and investigated based on the information provided.
For more information please review our Whistleblower Policy online below.
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