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Aged Care Reforms

The Australian Government is rolling out significant aged care reforms, including the Aged Care Act 2024, Support at Home program, and Strengthened Aged Care Quality Standards.

The Reforms will impact both Residential Aged Care as well as our Support at Home services. Learn more about what’s changing below.

Why are there reforms

The Reforms come after Royal Commission into Aged Care Quality and Safety final report made 148 recommendations to significantly reform the aged care sector. The Reforms will ensure that older people have:

Greater choice, control and dignity in their care

Access to services that respect and meet their needs

Support to stay independent as they age

What’s changing?

Key Changes include:

A Rights-Based Framework

Ensuring that older individuals are central to the aged care system.

  • A Statement of Rights will clearly outline what you can expect from providers and aged care workers.

Supporters Framework

Allowing you to nominate someone you trust to help with decisions about your care.

  • Supporters must be registered with My Aged Care and adhere to supported decision-making principles.
  • This is different from a Power of Attorney

Enhanced Regulatory Oversight

  • The Aged Care Quality and Safety Commission will have strengthened powers to ensure providers comply with the new standards.
  • New complaints processes will facilitate access to restorative outcomes, and individuals who raise concerns will be protected from reprisal actions

Updated Aged Care Quality Standards

Includes areas like clinical care, food and nutrition, cultural safety, and support for people living with dementia.

Providers will be assessed under a new grading system to help drive continuous improvement.

The reforms will impact both Residential Aged Care as well as our Support at Home Services

Learn more about what’s changing below:

Support at Home Reforms

Learn more

Residential Aged Care Reforms

Learn more

Have any questions?

We’re here to help answer your questions about the upcoming aged care reforms.

Resources

There are a number of resources available to help you stay informed, including: The Department of Health and Ageing, My Aged Care and Older Persons Advocacy Network. The below Government resources have also been developed to help you understand the changes and your rights as part of the aged care reforms.

A new Aged Care Act for the rights of older people – Easy Read fact sheet

This Easy Read fact sheet provides a summary of what rights older people have when accessing aged care services.

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A new Aged Care Act for the rights of older people

This plain language fact sheet provides a summary of what rights older people have when accessing aged care services.

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A new registered supporter role for aged care

This guide explains the transition of representative relationships in My Aged Care to the new registered supporter role when the Aged Care Act 2024 commences. It explains the role of registered supporters and the option for older people and their representatives to opt out of the transition.

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About the Aged Care Act 2024 plain language fact sheet

This plain language fact sheet gives a summary of each chapter of the Aged Care Act 2024. The new Aged Care Act will start from 1 November 2025.

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Exploring Aged Care

The booklet is aimed at older people and their families and carers. It contains information about the changes to aged care and how these changes will improve aged care in Australia now and into the future.

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Aged Care Providers, Statement of Rights and Code of Conduct under the new Aged Care Act - Video

This video is about the Statement of Rights and Code of Conduct, which put older people at the centre of aged care. It is the second video in a series that introduces key features of the regulatory model under the New Aged Care Act.

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