The Aged Care Act 2024
The Australian Government has released a range of helpful resources about the Aged Care Act 2024. These include:
- An Easy Read fact sheet summarising your rights when accessing aged care services.
- A plain language fact sheet providing an overview of each chapter of the Aged Care Act 2024.
Click below to explore these resources.
What does this mean for you?
Frequently Asked Questions Residential Aged Care:
Australia’s aged care system is changing. These Frequently Asked Questions are designed to help you stay updated and supported throughout this transition. We will continue to update them regularly, however if you have any questions at all please contact us on 1300 610 610 or [email protected].
When does the new Aged Care Act start?
The Australian Government has deferred the start of the new Aged Care Act 2024 from 1 July 2025 to 1 November 2025.
This change gives aged care providers and the community more time to prepare for the changes, so the transition can be as smooth and supportive as possible. It means we can continue to focus on delivering quality, compassionate care while we get ready for the reforms.
What does this mean if I am an aged care resident?
If you or your loved one is already living in aged care, nothing changes. All current residents will continue to receive the same care, pricing and rights.
From 1 November 2025, there will be a new pricing and fee structure for people entering aged care. Our team will clearly explain any changes to new residents and their families before they move in.
What is changing in Residential Aged Care?
From 1 November 2025, a new Aged Care Act will come into effect. This introduces a rights-based approach to care, strengthens quality standards, and updates how services are regulated and delivered. While most residents won’t notice major changes day-to-day, the new legislation aims to ensure everyone receives care that is safe, respectful, and person-centred.
Will my care or services change on 1 November 2025?
No. If you’re already receiving care in a residential aged care home, your services will continue as normal. The government has confirmed a ‘no worse off’ commitment for existing residents, meaning your rights and entitlements will be protected.
Will I need to move or change providers?
No. The reforms do not require residents to move or change care providers. If you are happy with your current provider, you can continue to receive care with them.
What are the new rights-based standards?
The new Aged Care Act will introduce a Statement of Rights and a Statement of Principles. These set out your right to dignity, respect, independence, safety, and culturally appropriate care. Providers must demonstrate that these rights are embedded into daily care practices. A rights-based system puts the person receiving care at the centre of all decisions and t gives people in aged care greater voice, transparency, and protection.
What is the Supporter Framework?
The new framework will clarify who can act on your behalf (called a “supporter”) if you want or need help making decisions. It strengthens your right to choose who supports you and outlines the responsibilities of that person. We will explain this to you clearly and help update your records if needed.
Will my fees or contributions change?
If you are an existing resident before 1 November 2025, your current fee arrangements will continue. The government has said you will not be worse off financially.
If you enter aged care after 1 November 2025, there may be new pricing structures or co-contribution rules. The government is still finalising these details. Our team will provide clear and timely information when it becomes available.
Will staff be trained in the new requirements?
Yes. All residential aged care staff will receive training and support to understand and apply the new legislation, quality standards, and rights framework. Anglicare Southern Queensland is committed to a smooth transition that strengthens our already high standard of care.
What do I need to do right now?
Nothing at this stage. If you’re an existing resident, your services will continue as usual. If any action is needed, we will contact you directly and help you every step of the way.
Who can I speak to if I have questions or concerns?
You can speak to:
- Your Residential Facility Manager or contact Anglicare on 1300 610 610 or [email protected]
- Visit the Government’s website
Have any more questions?
We understand you may have more questions and we’re here to help.
More resources
There are a number of resources available to help you stay informed, including: The Department of Health and Ageing, My Aged Care and Older Persons Advocacy Network. The below Government resources have also been developed to help you understand the changes and your rights as part of the aged care reforms.
A new Aged Care Act for the rights of older people
This plain language fact sheet provides a summary of what rights older people have when accessing aged care services.
A new registered supporter role for aged care
This guide explains the transition of representative relationships in My Aged Care to the new registered supporter role when the Aged Care Act 2024 commences. It explains the role of registered supporters and the option for older people and their representatives to opt out of the transition.
Exploring Aged Care
The booklet is aimed at older people and their families and carers. It contains information about the changes to aged care and how these changes will improve aged care in Australia now and into the future.
Aged Care Providers, Statement of Rights and Code of Conduct under the new Aged Care Act - Video
This video is about the Statement of Rights and Code of Conduct, which put older people at the centre of aged care. It is the second video in a series that introduces key features of the regulatory model under the New Aged Care Act.