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Your Human Rights

Your Human Rights

This page includes information about your Human Rights and how you can expect to be treated when engaging in our services.

What are human rights?

Human rights are a set of rights designed to recognise the values of each person, regardless of where they come from, where they live and what they think or believe. They’re based on dignity, equality and mutual respect and are about being treated fairly and having the ability to make our own choices regarding our lives.

What are your rights?

Human rights in Queensland

In Queensland, your human rights are protected by the Human Rights Act 2019. The Act protects 23 fundamental human rights which have been influenced by international human rights law and the United Nations Declaration of Human Rights. Your rights include:

Recognition and equality before the law
Right to Life
Protection from torture and cruel, inhumane or degrading treatment
Freedom from forced work
Freedom of movement
Freedom of thought, conscience, religion and belief
Freedom of expression
Peaceful assembly and freedom of association
Taking part in public life
Property rights
Privacy and reputation
Protection of families and children
Cultural rights
Cultural rights – for Aboriginal and Torres Strait Islander peoples
Right to liberty and security of a person
Humane treatment when deprived of liberty
Fair hearing
Rights in criminal proceedings
Right to be treated with special protection during criminal processes (for children)
Right not to be tried or punished more than once
Retrospective criminal laws
Right to education
Right to health services.

Your rights when using our services

As a client of our service, you have the right to:

Be treated with dignity, respect and courtesy by all members of our teams
Receive services that value and respect cultural diversity
Be informed of service options and to give your views regarding the development of your service plan and progress
Receive a service that’s empowering and free from discrimination or judgement
Receive a quality service, at all times
Privacy and confidentiality in full accordance with the law and/or policy
Provide feedback
Have an advocate or support person present
Withdraw from the service and to have help accessing other services
Have access to an interpreter if required.

Children’s rights

For information on children’s rights and Anglicare Southern Queensland’s role as a Child Safe Organisation, please visit our Child Safe page.

If you’re a young person in one of our residential care programs, view our residential care rights.

Visit our child safe page

Residential care rights

Human rights complaints

If you feel your human rights have been breached, while utilising our service, or you are unhappy with our response, you have the right to access an external complaints agency and external advocacy/support agencies. This includes the right to escalate a human rights complaint to the Queensland Human Rights Commissioner if 45 days have elapsed and you’ve not received a response to the complaint, or you consider your response to be inadequate.

Please visit Australian Human Rights Commission website for more information.

Visit the Australian Human Rights website

Feedback

At Anglicare Southern Queensland, clients are at the heart of our service philosophy, and we take all matters that reflect the quality of our care and services very seriously.

If you have feedback, please speak directly to our frontline staff – they can make changes quickly to improve your experience. If you are not satisfied with the response, please call 1300 610 610 and ask to speak with the Service Manager relevant to your program.

Sending mail to:
Anglicare Southern Queensland – Client Experience
PO Box 10556, Brisbane Adelaide Street, QLD 4000

Calling: 1300 610 610

Emailing: [email protected]