From April 2025, Anglicare Southern Queensland will be introducing a new client management system that will improve the way we plan and deliver your services, AlayaCare.
There will be no changes to the services you receive (unless you request a change).
As part of our commitment to helping our clients keep up to date with their services, the new system includes the Family Portal, a safe and secure website accessible from your computer, tablet or smartphone.
The Family Portal
We know that it can be hard to stay on top of your care schedule or the schedule of a loved one. Using the Family Portal, you can easily find your service information and request changes to a scheduled service.
The Family Portal is available via a secure online website or an app, providing you with more ways to stay connected with your care team. To login to the Family Portal, all you need is an email address.
Already set up your account? Login now.
The Family Portal Features
The Family Portal shows:
- your next visit and who will be coming
- a calendar view of your schedule
- details of the Anglicare staff who will be coming
- your care plan and other information about the services you are currently receiving
The Family Portal allows you to:
- easily see details of upcoming visits
- request changes to, or cancel, an upcoming visit
- submit a request for new services
- submit a review of the services you have received
- pay your invoice online
While you can send and receive messages via the Family Portal, it does not replace existing channels of communication – you can still contact our friendly team during business hours on 1300 610 610, or email us at [email protected].
Accessing the Family Portal
Accessing the Family Portal is easy. Simply register by providing Anglicare with your email address using the form at the bottom of this page, and when the portal is about to go live, we will send you an email invite to login*.
If you, and your contacts, have previously provided Anglicare with an email address for contact purposes, you do not have to do anything, closer to the go-live date we will send you an invite to login to the Family Portal.
One of the great features of the Family Portal is that you can view service details for multiple clients with the same login. So, if you’re an Anglicare client and a contact for your partner, as example, you’ll be able access service details for both of you with the same email on the same device.
*Please note the email invite will expire in 7 days, after this period please call us on 1300 610 610 to request a new invite.
The Anglicare App
You may be currently using the Anglicare Southern Queensland app to keep track of your scheduled services. The introduction of the Family Portal means that the ASQ app (Hayylo) will be discontinued, and we encourage you to register for access to the portal.
To continue accessing information about your services, you, and your contacts, will need to register for the Family Portal. It includes all the features of the Anglicare app, plus additional functionality, such as access to care plans and other documents, and the option to provide feedback on the last service you received.
Already registered?
In the following weeks, clients and family with a registered email will receive an email invitation from [email protected] with the subject Anglicare – Your new Family Portal user details.
Please follow the instructions, linked in the email, and available below, to access the portal on your preferred device, ready for the transition to the new system.
Frequently asked questions
If you have further questions about the Family Portal refer to the Frequently Asked Questions or contact the Client Service Centre on 1300 610 610.
Why do I need to provide an email address?
Starting in April 2025 Anglicare will introduce a new system to manage client services, it includes a Family Portal where clients and their carers can access information about their services and submit requests and feedback.
To access the Family Portal, you will need an email address.
Is it compulsory to provide an email address?
No, it is not compulsory.
Do I have to download an app?
You don’t need to download an app if you don’t want to. The Family Portal also has a secure website that you can access from any device.
Is the Family Portal free?
Yes, it is free to access the Family Portal.
Can my children or carers access the Family Portal?
Yes. If they are one of your contacts registered with Anglicare and they have an email address they can be invited to register for the Family Portal.
Can my son/daughter access the Family Portal for me and my husband/wife/partner?
Yes. A user can have access to more than one profile on the Family Portal.
Can my husband/wife and I use the same email?
Yes. A couple can use the same email and password to access the Family Portal.
How do I get an email address if I don't have one?
There are multiple platforms where you can set up a free email address. Perhaps ask a friend or family member how they set up their email address.
How do I join the Family Portal?
Once you provide an email address, you will receive an email invitation which will include a link to the Family Portal website and a temporary password.
The first time you login you will be asked to change the temporary password to one that you can choose and will remember, once you’ve done that you will be logged into your account on the Family Portal.
If I have an email address will Anglicare send me lots of stuff I don’t want?
Aside from the email to register on the portal, we will only send you information by email if you have agreed to receive information from Anglicare by email.
Email is an easy and convenient way to communicate – we can send statements, forms, budgets, and other information by email if you wish.
I don’t like emails, and I don’t want to keep checking if I have received emails.
You won’t need to keep checking emails or use your email address for anything else if you don’t want to (see above).
Your email address will be your username to logon to the Family Portal – you just need to remember it and your password to access the Family Portal.
What's happening to the Anglicare App?
The Anglicare App will no longer be available, it will be phased out between April – June 2025.
How will I find out about my services if I don't have an email address to logon to the Family Portal?
The best way to find out about your services is through registering for the Family portal. You can also call the Client Service Centre on 130 610 610
I’ve got all the information I need in the ‘red folder.’
Red folders will no longer be used. Information in the red folders might be out of date or inaccurate. The information on the Family Portal will provide you and the people who care for you with the most up to date information.
I already use the AlayaCare Family Portal to find out about my services with another provider. Will all my Anglicare information be on there?
No. To access information about your Anglicare services on the Family Portal you will need to login to the Anglicare portal site.
You can use the same email to access your Anglicare details if you wish.
Questions?
To access the Family Portal for yourself, or a family member, we just need your email.
If we don’t already have your email, please complete and submit this form to register. Our team will contact you to verify your registration within 5 business days.
If you are requesting access for another person, and you are not already listed as an approved contact for them, approval from this person will be required.