Finding the right home care provider for you  


Staying independent as we age isn’t always easy, especially as we face health, mobility, or other challenges. Recognising that help is needed, and engaging home care services is a great step to maintaining your independence and allowing you to remain in the comfort of your own home, while receiving the support you need.

Start by getting assessed

Support is there for Australians who want to grow old in their own home. Government funding is available for most services via the Commonwealth Home Support Program (CHSP) and Home Care Package (HCP). If you’re not eligible for government funding, we can still provide services for you under a fee-for-service arrangement.

Before you can start comparing different Home Care Package providers, you’ll need to have your care needs and financial situation assessed. You must register with My Aged Care to start the process. My Aged Care is a government service providing access to the aged care system in Australia, including in-home support. You can call My Aged Care on 1800 200 422 or apply for an assessment online. The application can also be completed by a family member or friend on your behalf.

Once you have completed your Aged Care Assessment, you will receive a letter to let you know if you have been approved for a Home Care Package.

With so many home care service providers on the market, how do you know what to look for when it comes to choosing the right one for you?


Our top tips for finding the right home care provider for you

Prepare a checklist and think about the long-term

Prepare a checklist of the services you, or your loved one, needs. Think honestly about what you are struggling with and speak to providers to see if they offer the right service solutions for your needs.

You should consider what services may be required in the future if you want to stay in your home. By thinking ahead, you’ll be able to pair yourself with a provider that can cater to your needs as they evolve.

Anglicare Southern Queensland provide a range of in-home support services, including domestic assistance (cleaning, laundry, etc), personal care and hygiene, nursing and allied health, social support, health and wellbeing programs, home maintenance and modifications, respite care and complimentary spiritual and pastoral care. With locations across Queensland, your Anglicare services can easily move with you if you relocate, offering peace of mind and continuity.

Find out what home care services Anglicare can offer.

Look for experience

When choosing a support at home provider, it’s important to look for experience. Years of service, consistency of high-quality and holistic care, a deep understanding of the needs of the people they serve are hallmarks of a trustworthy provider.

Anglicare Southern Queensland have been supporting Queenslanders for more than 150 years. With a long history in nursing and clinical care, we’re proud to have been voted one of Australia’s most trusted brands in aged care.

Ask about price

Understanding how much services will cost is important, and knowing the right questions to ask can help avoid any surprises in the future. Some questions to ask include: 

  • What are the administration and care management fees?
  • What are the hourly rates for cleaning, personal care, or other services you require?
  • What are the minimum durations for services you require?
    • Tip: some service providers will charge low hourly rates with lengthy minimum appointment durations, which could end up costing you more in the long run.
  • Are there any additional call out fees or staff travel fees?
  • What’s the average percentage of government subsidy available for you to spend after fees?
  • Ask for an example of a monthly statement to see how clear it is and how it shows the accrual of unspent funds.
  • Do they have their own care staff, or do they use subcontractors? 

Our total management fees are just 27.5% of each package, well below the Government’s 35% fee cap. Many providers charge the full allowable amount.

See a list of our Home Care Package Fee Schedule

As a not-for-profit
organisation, you can rest assured that our prices are competitive and cover the cost of delivering a high-quality service to our clients

Ask about who will be coming to your home

  • If service providers employ their staff or use agency staff
  • Consistency of care workers
  • How often are care plans reviewed
  • When and how often do care workers visit clients

We understand consistency of workers is important to many of our clients, which is why we employ our own staff and value fostering a great workplace culture, to help ensure you’re met with a familiar, happy face as often as possible.

Meet the provider before you commit

Once you have a care provider in mind, it’s important to meet one of the team members in person before you commit to a home care package or receiving services from them. Let them know if you have any preferences so they can do their best to match you with a team of carers that will ensure you continue to feel comfortable in your own home.

Our professional and respectful team is here to support you and step you through the process. We aimto match you with the right support staff for your requirements and want you to feel comfortable and supported, so if you have any preferences or cultural requirements, please speak to our team and we’ll do our best to make sure they are met.

Want to switch to Anglicare Southern Queensland?

It’s easy to switch, and we are here to help you with the transition!

  • Reactivate your referral code by calling My Aged Care on 1800 200 422.
  • Inform your current provider and agree on an end date.
  • Call our friendly team to arrange a consultation and begin receiving your Anglicare Southern Queensland services.

We are here to help you

Contact 1300 610 610 or email [email protected] to arrange a free, confidential no-obligation discussion.

We can support you through the process of applying for and organising home care services. Our dedicated team will work with you to understand what services you need to help you reach your goals.

Contact us today about help at home support