Support is there for Australians who want to grow old in their own home. Government funding is available for most services via the Commonwealth Home Support Program (CHSP) and Home Care Package (HCP). If you’re not eligible for government funding, we can still provide services for you under a fee-for-service arrangement.

Before you can start comparing different Home Care Package providers, you’ll need to have your care needs and financial situation assessed. You must register with My Aged Care to start the process. My Aged Care is a government service providing access to the aged care system in Australia, including in-home support. You can call My Aged Care on 1800 200 422 or apply for an assessment online. The application can also be completed by a family member or friend on your behalf.

Once you have completed your Aged Care Assessment, you will receive a letter to let you know if you have been approved for a Home Care Package.

With so many home care service providers on the market, how do you know what to look for when it comes to choosing the right one for you?

Prepare a checklist of the services you, or your loved one, needs. Think honestly about what you are struggling with and speak to providers to see if they offer the right service solutions for your needs.

You should consider what services may be required in the future if you want to stay in your home. By thinking ahead, you’ll be able to pair yourself with a provider that can cater to your needs as they evolve.

Anglicare Southern Queensland provide a range of in-home support services, including domestic assistance (cleaning, laundry, etc), personal care and hygiene, nursing and allied health, social support, health and wellbeing programs, home maintenance and modifications, respite care and complimentary spiritual and pastoral care. With locations across Queensland, your Anglicare services can easily move with you if you relocate, offering peace of mind and continuity.

Find out what home care services Anglicare can offer.

When choosing a support at home provider, it’s important to look for experience. Years of service, consistency of high-quality and holistic care, a deep understanding of the needs of the people they serve are hallmarks of a trustworthy provider.

Anglicare Southern Queensland have been supporting Queenslanders for more than 150 years. With a long history in nursing and clinical care, we’re proud to have been voted one of Australia’s most trusted brands in aged care.

Ask about price

Understanding how much services will cost is important, and knowing the right questions to ask can help avoid any surprises in the future. Some questions to ask include: 

• What are the administration and care management fees?
• What are the hourly rates for cleaning, personal care, or other services you require?
• What are the minimum durations for services you require?
  • Tip: some service providers will charge low hourly rates with lengthy minimum appointment durations, which could end up costing you more in the long run.
• Are there any additional call out fees or staff travel fees?
• What’s the average percentage of government subsidy available for you to spend after fees?
• Ask for an example of a monthly statement to see how clear it is and how it shows the accrual of unspent funds.
• Do they have their own care staff, or do they use subcontractors? 

Our total management fees are just 27.5% of each package, well below the Government’s 35% fee cap. Many providers charge the full allowable amount.

See a list of our Home Care Package Fee Schedule

As a not-for-profit organisation, you can rest assured that our prices are competitive and cover the cost of delivering a high-quality service to our clients.  

Ask about who will be coming to your home

Meet the provider before you commit